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Privacy Policy

Effective Date: 16/06/2023

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At Emotech, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and disclose information when you interact with our Digital Ambassador showcase and is in line with the ​​UK General Data Protection Regulation (UK GDPR). By using this showcase, you consent to the practices described in this Privacy Policy.

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Information We Collect

  1. Personal Information: We may collect personal information that you provide to us voluntarily, such as your name and email address when you create an account, or contact us for support.
  2. Information provided to our Digital Ambassadors: 1) Information contained in your questions to a Digital Ambassador: when you interact with a Digital Ambassador we will collect any information that is contained in the questions that you ask the Digital Ambassador; and 2) Information contained in your responses to questions from a Digital Ambassador: when you interact with a Digital Ambassador we will collect any information that is contained in the response that you give to a Digital Ambassador in response to its questions or responses.
  1. Usage Information: We collect non-personal information about how you interact with our Services, including your IP address, device information, browser type, operating system, pages visited, and the referring website. This information helps us analyze trends, administer our Services, and improve the user experience.
  2. Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Services. These technologies allow us to personalize your experience, analyze usage patterns, and deliver targeted advertisements.

Use of Information
Under the UK General Data Protection Regulation (UK GDPR), we must always have a lawful reason for using your personal data:

  1. Analytics and Improving our Services: We use the information to troubleshoot, test, research and for data analytics to improve our Digital Ambassadors and our users experiences creating aggregated and anonymised research about user journeys when interacting with our Digital Ambassadors (on the basis of our legitimate interests to develop our business).
  2. Marketing and Communications: With your consent, we may send you promotional materials, newsletters, and relevant updates about our products, services, and special offers. You have the option to opt-out of receiving such communications at any time.
  3. Legal Compliance and Protection: In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Data Retention 

  1. We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): Identity & Contact Information including name and email : Data will be deleted at opt out.

Information Sharing

  1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, delivering products or services, conducting analytics, and processing payments. These providers have access to the information necessary to perform their functions but are obligated to maintain its confidentiality.
  2. Business Transfers: In the event of a merger, acquisition, or sale of our company assets, customer information may be transferred or disclosed as part of the transaction. We will notify you through prominent notice on our website or by email if such a transfer occurs.
  3. Aggregated or Anonymized Data: We may aggregate and anonymize information to analyze trends, improve our Services, and for marketing or research purposes. This data does not personally identify individuals and may be shared with third parties.

Data Security
We employ industry-standard security measures to protect your information from unauthorized access, misuse, or loss. 

  1. Ensuring the physical security of our offices, warehouses, data centres and other sites where we may store your personal data;
  2. Ensuring the physical and digital security of our equipment and devices by using appropriate password protection, multi-factor authentication and a high level of encryption;
  3. Maintaining a data protection policy for, and delivering data protection training to, our employees; and
  4. Limiting access to your personal information to those in our company who need to use it in the course of their work.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

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Your Rights
Under the UK Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us at support@emotech.co to find out more or to ask any questions.
  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us at support@emotech.co to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us at support@emotech.co to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

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Accessing Your Data
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

  1. All subject access requests should be made in writing and sent to support@emtoech.co 
  2. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
  3. We will respond to your subject access request within 3 weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information promptly.

Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Please review this Privacy Policy periodically to stay informed about our information practices.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@emotech.co.  

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